You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping process. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders are typically processed within 3-5 business days, though it may take additional time for the refund to appear in your account depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be:
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Once your return is received and inspected, we will process your refund. The refund will be applied to your original payment method. Please allow up to 10 business days for the refund to be processed after we receive your return.
The timing of when your refund is credited to your account depends on your payment provider's policies. Credit card refunds typically appear within 3-5 business days after we process them, but some banks may take longer to post the transaction.
Please note that shipping charges are non-refundable unless the return is due to our error. If you received a gift that you wish to return, we will issue a refund in the form of store credit to the original purchaser.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some transactions require additional processing time before the refund is posted.
If you've checked with your financial institution and still haven't received your refund, please contact us immediately. We will investigate the matter and work with our payment processor to resolve any issues. Please have your order number and refund confirmation email ready when contacting us.
In rare cases where a refund cannot be processed to your original payment method, we may issue the refund via alternative methods such as store credit or bank transfer, depending on your preference and the circumstances.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
treadzx Iceland Ltd.
14 Hverfisgata, 101 Reykjavík, Iceland
Phone: +354 412 8765
Email: treadzx@gmail.com
Our customer service team is available Monday through Friday from 9:00 AM to 5:00 PM GMT. We strive to respond to all inquiries within 24 hours during business days.
